AQWA - The Aquarium of Western Australia Hillarys Activity Centres

Terms and Conditions

Terms and Conditions - Vouchers

We accept orders for vouchers via our website, or over the telephone. These vouchers can be redeemed at one of our sites in Australia.

1. Prices & Payments

Vouchers are non-specific to any venue and are redeemed at face value against the retail price at the time of redemption. We accept all major credit and debit cards.

2. Validity

Our vouchers are valid for 12 months from the date of issue.

3. Extending the Validity Period

A voucher will be deemed to be invalid and will not be eligible for redemption if it is out of date (the validity date is clearly stated). Extension are available, providing they are still valid when you contact us. You can extend the validity date by speaking to one of our sales representatives. There is a small admin charge of AUD10 for a one month extension. Extensions can only be made 3 times for any one voucher. We do not issue a new vouchers, just change the expiry date on our system. Free or promotional vouchers are not eligible for extensions.

4. Booking

Booking with a voucher is subject to availability and must be made through this company and not the venue. You can redeem your voucher against any package featured on our site up to its full value, regardless of any specific experience named. Additional participants can take part, but they will be charged at the retail price as detailed on our website at the time of booking. Once a booking is made, our standard booking terms and conditions then apply as detailed on this website.

5. Activity Restrictions

All activities have restrictions of some sort, they can relate to age, height, health, and weight. These are in the best interests of participants. Please check your preferred activity and any restrictions that are in place before booking.

6.Despatch & Delivery

All vouchers are despatched as e-vouchers only in Australia.

7. Activity Pictures and Descriptions

Whilst every effort is made to ensure the descriptions and pictures used are a true representation of the activities offered, these do not form part of the contract. Pictures used are always representative of the activity and not venue specific.

8. Cash / Credit Value

Our vouchers do not have any cash or credit value other than as payment or part-payment towards an activity as detailed on our websites. Should the value of your voucher be greater than the activity chosen, no cash refund or credit is given against the balance. Should they be insufficient to cover an activity because of a price increase, or change of activity choice, the bearer will be expected to pay any outstanding balance before the booking can be made.

9. Data Protection

This Company complies with the principles of the Data Protection - Fairly and lawfully processed; Processed for limited purposes; Adequate, relevant and not excessive; Accurate; Not kept longer than necessary; Processed in accordance with the data subject's rights; Secure

10. Trademarks and Brand Names

All our names are well known worldwide and we have acquired both registered and unregistered rights in our names, brands, trademarks, domain names and logos. No one may use our brands, names, trademarks, domain names or logos for any purpose without our express written permission. Any unlawful use will be dealt with swiftly by law.

11. Our Terms

All purchases and bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their dealings with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.

12. Severability

All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.

13. Statutory

Your statutory rights are not affected.

14. Jurisdiction

These Terms and Conditions are subject to the laws of Australia.

15. Force Majeure

This Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of This Company, including, but not limited to actions by others, acts of god, war, civil disorder or industrial dispute.

16. Our Rights

Failure by this Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If this Company decides to waive any of its rights under these Terms of Business, this will not inhibit this Company from enforcing those rights at any or all times in the future.

17. Booking Agent

We are a booking agency for the venues featured on our websites, therefore we do not physically deliver the activities provided. All issues and claims in connection with the performance and delivery of an activity must therefore be directed at the paintball provider. In this instance, this company will provide full information to assist in any resolution.

Activity HQ, Australia